Setting up, Troubleshooting, and Innovating on the Delivery of Online Instruction: A Case Study of an LMS Q&A Forum

@inproceedings{Ramesh2021Setting,
  author = {Ramesh, Kavana and Vermette, Laton and Chilana, Parmit K.},
  title = {Setting up, Troubleshooting, and Innovating on the Delivery of Online Instruction: A Case Study of an LMS Q&A Forum},
  year = {2021},
  isbn = {9781450382151},
  publisher = {Association for Computing Machinery},
  address = {New York, NY, USA},
  url = {https://doi.org/10.1145/3430895.3460133},
  abstract = {With the recent surge in online teaching, increasing numbers of instructors are using
learning management systems (LMSs) to migrate their courses online and adapt their
teaching methods. Given the steep learning curve for these feature-rich software applications,
many instructors turn to online Q&A forums for help with learning and troubleshooting
their LMS. We analyzed the content of 250 posts from a community-based Q&A forum for
Canvas, a widely-used LMS, finding several recurring themes that illustrate how instructors
are setting up courses for the first time, facilitating shared experiences between
their students, and even seeking innovative ways to customize their course delivery.
Our findings shed light on key barriers driving instructors to seek help and to what
extent their help needs are actually addressed by the community. We discuss several
opportunities for improving the design of LMSs and for better understanding and supporting
instructors' custom needs to enhance their course delivery.},
  booktitle = {Proceedings of the Eighth ACM Conference on Learning @ Scale},
  pages = {59–67},
  numpages = {9}
}