Uncovering Instructors' Diverse Practices and Perceptions: A Field Deployment of a Customization-Sharing Platform that Supports Course Management

Authors

Laton Vermette, Kavana Ramesh, Joanna McGrenere, Parmit K. Chilana

Research Lab

Parmit Chilana

Abstract

Instructors regularly learn and customize various feature-rich software applications to meet their unique classroom needs. Although instructors often prefer social help from colleagues to navigate this complex and time-consuming learning process, it can be difficult for them to locate relevant task-specific customizations, a challenge only exacerbated by the transition to online teaching due to COVID-19. To mitigate this, we explored how instructors could use an example-based customization sharing platform to discover, try, and appropriate their colleagues' customizations within a learning management system (LMS). Our field deployment study revealed diverse ways that ten instructors from different backgrounds used customization sharing features to streamline their workflows, improve their LMS feature awareness, and explore new possibilities for designing their courses to match student expectations. Our findings provide new knowledge about customization sharing practices, highlighting the complex interplay of expertise, software learnability, domain-specific workflows, and social perceptions.

Citation

Laton Vermette, Kavana Ramesh, Joanna McGrenere, and Parmit K. Chilana. 2022. Uncovering Instructors' Diverse Practices and Perceptions: A Field Deployment of a Customization-Sharing Platform that Supports Course Management. In Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems (CHI '22). [To appear]